Last updated: December 2024
By accessing and using the simpleflows platform and services provided by simpleflows B.V. ("simpleflows", "we", "us", or "our"), you ("Customer", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and simpleflows B.V., a company registered in the Netherlands with registration number 74269103, located at Molenweg 92, 4815 SO Breda, Netherlands.
simpleflows provides a subscription commerce platform that includes workflow automation, analytics, customer experience tools, and related services ("Service"). Our Service helps businesses optimise their subscription operations through intelligent automation and data-driven insights.
To access certain features of our Service, you must register for an account. When creating an account, you agree to:
You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:
Our Service is provided on a subscription basis with different pricing tiers. By subscribing to our Service, you agree to:
All fees are exclusive of applicable taxes unless otherwise stated. Fees are non-refundable except as specifically provided in these Terms or required by law.
The simpleflows platform, including all software, content, trademarks, and other intellectual property rights, is owned by simpleflows or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use our Service in accordance with these Terms.
You retain ownership of your data and content that you upload to our Service. By using our Service, you grant us a licence to use, store, and process your data solely to provide the Service and as described in our Privacy Policy.
You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code of that software.
We are committed to protecting your privacy and data security. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You are responsible for ensuring that your use of our Service complies with applicable data protection laws, including GDPR where applicable.
We strive to provide reliable service availability, but we do not guarantee uninterrupted access to our Service. We may perform scheduled maintenance, updates, or improvements that may temporarily affect service availability.
We will make reasonable efforts to provide advance notice of scheduled maintenance that may significantly impact service availability.
To the maximum extent permitted by applicable law, simpleflows shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our Service.
Our total liability to you for any claims arising from or related to these Terms or our Service shall not exceed the amount you paid to simpleflows in the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless simpleflows and our officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:
Either party may terminate this agreement at any time with appropriate notice. Specifically:
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will be effective at the end of your current billing period.
We may suspend or terminate your access to our Service immediately if:
Upon termination, your right to use our Service will cease immediately. We will provide you with a reasonable opportunity to export your data, subject to technical limitations and applicable law.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
Your continued use of our Service after such modifications constitutes acceptance of the updated Terms.
We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute through direct communication, the following process applies:
Before initiating formal proceedings, you agree to attempt to resolve any dispute through good faith negotiations for at least 30 days.
Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the Netherlands Arbitration Institute (NAI), unless prohibited by applicable law.
These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. Any legal proceedings related to these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
If you are a consumer residing in the European Union, you may also have rights under the consumer protection laws of your country of residence.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and simpleflows regarding your use of our Service.
simpleflows shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, or other causes beyond our reasonable control.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
If you have any questions about these Terms of Service, please contact us:
For general inquiries, you can also contact us at contact@simpleflows.pro or visit our Contact page.